Frequently Asked Questions
Got questions? We got answers! Find all the info you need in one place.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We do accept Apple Pay and Google Pay. You can also use popular payment platforms like PayPal and ShopPay for a seamless checkout experience.
Q: How long will it take to receive my order?
A: We strive to get your order to you as quickly as possible. Typically, it takes around 3-7 business days for processing and shipping within the United States. International orders may take a bit longer due to customs clearance.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of receiving it. Just make sure the items are in their original condition with tags attached. Make sure to check our Refund Policy for more details.
Q: Do you offer international shipping?
A: Absolutely! We ship worldwide so you can rock our clothing no matter where you are. Please note that international shipping times may vary depending on the destination.
Q: How can I contact your customer support?
A: We're here to help! You can reach our friendly customer support team by going to our Contact page or by sending an email to vitalsoutletinquiries@gmail.com, we'll get back to you as soon as possible to assist with any questions or concerns.
Q: Can I cancel or modify my order after its been placed?
A: We understand the sometimes plans change. If you need to cancel or modify your order, please reach out to our customer support team as soon as possible. They'll do their best to assist you but please note that once an order has been processed and shipped, it may not be possible to make changes.